Terms of Service

1. What we provide

Contracting party: your contract is with WellWise MultimedAi LLC, a Florida limited liability company, 1032 East Brandon Blvd #3627, Brandon, FL 33511, USA (administrator@wellwiseai.com).

Who can buy. WellWise MultimedAi LLC sells to individuals who are at least 18 years old and have reached the age of majority where they live. Our services are not currently available in the European Union/EEA, the United Kingdom or Switzerland. We also do not sell to anyone located in, or ordinarily resident in, a country or region subject to comprehensive U.S. sanctions, or to anyone on a U.S. government restricted-party list. We may limit, suspend or stop sales in any country or region at any time — for example to comply with local consumer, tax, language or sanctions laws. This does not affect orders we have already accepted. We currently help set up AI calling and text-message features only for use in the United States and Canada. Some tools may work in other countries, but we don't currently help set them up or support them there. If you use these features anywhere else, you do so at your own risk and are solely responsible for following the laws that apply there, including consent, call-recording, telemarketing and AI-disclosure rules.

We help adults (18+) use practical AI tools for work and daily life. Starter ($29 USD) and Pro ($79 USD) are personalized digital guidance kits. Setup help is a one-on-one live video setup meeting: we help you set it up step by step by video. You operate your own device and accounts and approve changes yourself.

The live meeting focuses on the workflows agreed with you. Scheduling, meeting length and any follow-up arrangements are confirmed by email. Contact us before purchasing if you need a particular meeting length, integration or accessibility accommodation. We do not promise that every third-party tool or account will support every requested workflow.

The AI Calling & Texting plan costs $149 USD one-time. Its scope and safeguards are described below.

Key terms for the live video setup meeting: one 1-on-1 meeting, up to 60 minutes, on Zoom or Google Meet. We guide you; you make the changes in your own accounts. After purchase, you pick an open meeting time. Meetings are scheduled in advance, subject to availability. We email you a confirmation. Full refund any time before the meeting starts; one free reschedule; if you miss the meeting without notice, contact us within 7 days to rebook once.

2. Prices, email registration and kit credit

Prices are in US dollars. Live video setup meeting: $350 USD. Everyone pays the same price, except that buyers of a Starter kit, Pro kit or AI Calling & Texting plan may get an upgrade credit (see Refund Policy section 7.2). No email registration is required. Optional marketing consent is separate.

Live video setup meeting scope: within the meeting time, we help you set up as many AI tools as time allows for the tasks we agree on with you, including help setting up AI calling or texting when needed. We do not promise a set number of tools. Apps, subscriptions and services from other companies (including AI calling or texting services) are bought directly from those companies, have their own fees, and are not included in the WellWise price or refunded by WellWise. This includes API or usage charges from those companies. If we help you set up AI calling or texting, you may use it only for your own errands in the US and Canada, not for sales, marketing or contacting people who haven't asked to hear from you; our Acceptable Use Policy applies.

Eligible kit credit equals the verified amount paid for one kit, less refunds and excluding taxes. It may be used once toward a live video setup meeting, has no cash value, and cannot be combined with additional kit credits. A refunded kit loses its unused credit. Checkout shows the payable amount and any applicable taxes.

There are no email or welcome discounts. We may change future prices, but changes do not alter a completed order. A refund or credit never results in more than the amount actually paid.

3. Delivery, booking and payment

Digital kits are generated through the website after payment verification; delivery speed depends on provider availability. Email delivery is available when configured, and a copy can be saved or printed from the kit page. If delivery fails or a kit is inaccessible, contact us for help or a refund under the Refund Policy.

For a live video setup meeting, submit your scheduling preferences after checkout. Payment alone does not confirm a specific appointment time; we arrange it with you by email. You need a suitable internet connection and device. Do not send passwords or payment-card details to our team.

Payments are processed by Stripe.

4. Your accounts, permissions and content

You must be at least 18 and authorized to use the accounts and material you share. Keep login details, security codes and sensitive personal, patient, client or financial records private. Share only the minimum information needed, with other people’s permission when appropriate.

You retain your content rights and allow us and our service providers to process your submitted material only as needed to provide, secure and support the service. You receive a personal or internal-business license to use your kit. You may not resell the kit as our service, impersonate us, misuse the website or bypass security controls.

You are responsible for following your employer's rules and any laws that apply before you use AI tools with work email, work accounts or other people's information.

5. AI, estimates and professional advice

AI output may contain errors, omissions or outdated information. Review instructions and generated drafts before using them. We provide educational setup help, not legal, medical, financial, tax or investment advice. Consult an appropriately licensed professional for those decisions.

Time-saving figures are illustrative estimates based on stated task assumptions, not measured typical customer results. Estimates only. Actual time saved varies; no specific results are promised. We do not promise income, business growth, a particular productivity gain or compatibility with every tool.

6. Cancellation, service problems and legal rights

The Refund Policy explains our customer refund and rescheduling process. If we cannot provide the purchased service, we will offer an appropriate refund or an alternative you agree to. Third-party outages or product changes may require a different workflow.

Nothing in these policies waives rights or remedies that cannot legally be waived, excuses fraud, or removes obligations imposed by applicable law. Florida law applies to the extent permitted by law, without displacing mandatory consumer protections that apply to you. These terms do not require mandatory arbitration or a class-action waiver.

Any dispute will be brought in the state or federal courts located in Hillsborough County, Florida, unless the law where you live gives you a mandatory right to bring a claim in your local courts.

7. Changes and communication

We may update these policies prospectively by publishing a new date. Material changes affecting an existing order will be communicated where appropriate. Keep a copy of the terms and purchase details applicable to your order.

Submitting a contact or booking request authorizes responses needed for that request. Email marketing, if you separately choose it, has an opt-out. Email registration or providing an optional phone number does not authorize automated marketing calls, prerecorded messages or marketing texts.

Translations are provided for convenience. If a translation differs from the English version, the English version controls.

8. AI calling and texting (AI Calling & Texting plan and live-meeting setup help)

These calling and texting rules apply to the $149 AI Calling & Texting plan and whenever WellWise helps you set up AI calling or texting, including during a live video setup meeting. Help with AI calling or texting setup can be part of a live video meeting; third-party fees are not included (see section 10). Before we help you set up any calling or texting workflow in a meeting, you must accept these calling rules: at checkout, if you tell us you may want this help, or otherwise at the start of the meeting.

The $149 AI Calling & Texting plan: we help you set up an AI assistant that makes calls and sends texts for you, in your own account with a separate third-party provider. That provider runs the calls and texts and charges its own fees, which are not included. We help you set it up; we do not place calls or send texts ourselves. The provider may need to approve or register your number (for example, US A2P 10DLC texting registration) before calls or texts work. We can't guarantee approval or timing. This website does not place calls or send texts.

Before enabling any future calling or texting workflow in a provider account, document the recipient permission appropriate to the number, purpose and technology, review applicable law and provider rules, complete any required carrier registration, and test opt-outs, suppression and human handoff. Buying this plan, registering an email with WellWise, or giving us a phone number does not authorize your assistant to contact anyone. A missed call is not blanket consent to an AI callback, texts or recurring marketing.

Our planning rules require the assistant to identify itself as AI and name the person or business it represents at the opening; stop or offer human help when requested. Keep recording and stored transcripts off until all parties have given the necessary prior permission and the complete audio-processing flow has been reviewed. A recording-off setting does not mean that a speech or AI provider processes no audio. Do not use purchased lists, cold marketing, emergency calls, clinical/patient workflows, debt collection, financial-account transactions, deceptive impersonation or unauthorized voice cloning. Provider number, voice-minute, message, AI, subscription and registration fees are separate.

You, not WellWise, are the caller and sender of any call or text your assistant makes. WellWise does not place calls, send messages, provide numbers, or act as your telemarketer or platform. You are solely responsible for obtaining and documenting all legally required consent (including prior express written consent for any telemarketing or advertising call or text using an artificial or AI-generated voice or an automated system), honoring opt-outs and Do-Not-Call lists, calling-time limits, caller ID, carrier registration (such as A2P 10DLC) and recording-consent laws. You agree to indemnify and hold WellWise harmless from claims arising from your calls or messages, to the extent permitted by law.

Version 1 of this plan covers personal and business errands (such as waiting on hold and transferring the call to you when a person picks up), answering inbound calls, and informational or transactional reminders. We currently help set up AI calling and text-message features only for use in the United States and Canada. Some tools may work in other countries, but we don't currently help set them up or support them there. If you use these features anywhere else, you do so at your own risk and are solely responsible for following the laws that apply there, including consent, call-recording, telemarketing and AI-disclosure rules. The rules in this section apply wherever you use these features. WellWise does not write sales scripts or build call lists. The plan explains consent simply: informational calls need appropriate permission, marketing or sales calls and texts need prior express written consent, and your assistant must honor stop and opt-out requests. Before checkout you must agree to these calling rules. Use is also subject to our Acceptable Use Policy (wellwiseai.com/acceptable-use.html).

You must not make marketing or sales calls or texts without prior express written consent. You are the legal caller and sender and are solely responsible for every call and message.

You may not use the AI Calling & Texting plan for telemarketing, sales, lead generation, debt collection, political or fundraising calls or texts, or to contact people who have not asked you to contact them. Use it only for your own errands and for calls and texts you would normally make or answer yourself.

8.1 Additional calling and texting rules

These rules add to section 8 and the Acceptable Use Policy.

(a) You are the caller and sender. Every call or text your assistant makes or sends is made by you, through your own account with a separate provider. WellWise helps you set it up step by step during a live meeting. WellWise does not initiate, place, send, or approve any call or text, and does not choose who is contacted.

(b) Consent for marketing. You must not use your assistant for any call or text that includes an advertisement or telemarketing, or that is a telephonic sales call, unless you first get the recipient's prior express written consent as defined in 47 CFR 64.1200(f)(9) and Fla. Stat. 501.059. In Canada you also need the express consent required by the CRTC rules and CASL. An AI-generated voice counts as an "artificial" voice under the federal Telephone Consumer Protection Act (FCC Declaratory Ruling FCC 24-17, 2024). So you may not make AI-voice, prerecorded or automatically dialed marketing calls or texts without that consent.

(c) Opt-outs. You must honor every request to stop, including "STOP", "unsubscribe", "don't call me" or any other reasonable way of saying no, as soon as practicable. That means within no more than 10 business days for calls and texts under federal and Canadian rules, and you must not wait for any longer cure period that a state law may allow. You must keep an internal do-not-call list.

(d) Calling hours. You must not make sales or solicitation calls before 8 a.m. or after 8 p.m. in the recipient's time zone (the Florida rule), and never outside 8 a.m. to 9 p.m. local time anywhere in the United States. Canadian calling hours under the CRTC rules also apply.

(e) Do-Not-Call lists. You must not make solicitation calls or send solicitation texts to numbers on the U.S. National Do Not Call Registry, a state do-not-call list (including Florida's), or Canada's National DNCL, unless the law allows it with the recipient's consent.

(f) Disclosure at the start of each call. At the start of every call, your assistant must say that it is an AI assistant and give your name or your business's name. Where required, it must also give a callback number or contact information.

(g) Recording. You must not record or transcribe a call unless every party has consented first. Florida requires all-party consent (Fla. Stat. 934.03).

(h) Records. You must keep records of consent and opt-outs for as long as the law requires. Four years is recommended to match the federal limitations period. You must produce them if WellWise reasonably asks in connection with a complaint.

(i) Suspension. WellWise may refuse, pause or stop any setup help, follow-up help or ongoing help, without liability, if WellWise reasonably believes your use breaks these rules, the Acceptable Use Policy, a provider's rules or the law. WellWise will refund amounts paid for help not yet provided, unless the law allows otherwise.

(j) Indemnity. To the extent the law allows, you agree to defend, indemnify and hold harmless WellWise MultimedAi LLC and its owners and contractors from any claim, fine, penalty, damages, settlement and reasonable attorney's fees that arise from your calls, texts, recordings, consent records or breach of this section.

9. Ongoing help (monthly)

Ongoing help is $49 USD per month plus applicable tax. If you choose monthly billing, it renews automatically each month until you cancel. We will ask for your express consent to the recurring charge before the first charge and email a receipt each month. You can cancel any time by replying “cancel” or emailing administrator@wellwiseai.com; cancellation stops future charges and takes effect at the end of the month already paid.

10. Third-party services and costs

WellWise helps you set up tools live, step by step, in your own accounts. Some workflows need apps, software, subscriptions, phone numbers, messaging or AI services from other companies (for example, AI calling or texting services, calendar or email add-ons, or automation tools).

(a) Direct relationship. You choose, sign up for and contract directly with those providers. Their terms, privacy policies, prices, usage limits and fees apply to you.

(b) Not included. Third-party fees are not included in the price of any WellWise service, kit or meeting. You pay them directly to the provider.

(c) No responsibility for providers. WellWise does not control and is not responsible for third-party services, including their availability, outages, features, pricing or pricing changes, approval decisions (such as carrier or messaging registration), or data handling. Calls and texts made with an AI calling or texting tool run through a separate third-party company that WellWise does not own or control. That company has its own terms and charges its own fees, which are not included in any WellWise price, and WellWise is not responsible for its outages, errors or charges.

(d) No refunds of third-party fees. WellWise refunds only amounts you paid to WellWise. Refunds of third-party fees are governed by each provider's own policy.

(e) AI calling and texting. We currently help set up AI calling and text-message features only for use in the United States and Canada. Some tools may work in other countries, but we don't currently help set them up or support them there. If you use these features anywhere else, you do so at your own risk and are solely responsible for following the laws that apply there, including consent, call-recording, telemarketing and AI-disclosure rules. Section 8 (caller responsibility, consent, own-risk and indemnity) applies whenever WellWise helps you set them up, including during a live video meeting, and wherever you use them.

(f) No guarantee. We don't promise that any third-party tool will support a particular workflow or produce a particular result.

See Refund Policy section 7.1 for our meeting refund terms.