Refund Policy

1. Starter, Pro and Calling & Texting digital kits

Request a full refund within 14 calendar days after purchase by emailing administrator@wellwiseai.com. Opening, generating or reading your kit does not by itself disqualify you. If you have a delivery or access problem, we can help you recover the kit or arrange the refund.

The refund is the kit amount actually paid, including any applicable refundable taxes. If a kit is refunded, its unused live-meeting credit ends.

2. Before a live video setup meeting

You may cancel for a full refund any time before your meeting begins. You may instead request one reschedule before the meeting begins, subject to mutually agreed availability. Email us at administrator@wellwiseai.com as early as possible so we can release the appointment.

If we cancel or cannot deliver the meeting, you choose a full refund or a reschedule. If we cannot agree on a time before the service begins, you may request a full refund.

If you miss the meeting without notice, contact us within 7 calendar days and we will rebook it once at no charge. After that, section 3 applies.

3. After a meeting begins

Live video setup meetings: once a meeting begins, refunds for that meeting follow section 7.1 only.

Mandatory rights concerning defective, undelivered or misrepresented service continue to apply.

4. How refunds are handled

Email your order or Stripe receipt reference and the purchase date. Do not send your full card number, password or security code. We aim to respond within one business day and initiate an approved refund within 10 business days. Your payment provider may take additional time to display it.

Refunds normally go to the original payment method. If a kit credit was used, we account for the combined amounts actually paid and any previous refund; you will not receive the same payment twice. Third-party subscriptions purchased directly from another provider follow that provider’s refund terms.

5. Payment processing

Payments are processed by Stripe.

6. AI Calling & Texting plan

The $149 one-time AI Calling & Texting plan has the same 14-calendar-day digital-kit refund terms above. No calling/texting subscription or usage balance is included. Purchases of numbers, subscriptions, carrier registration, calls, texts or AI usage from an independent provider follow that provider’s charges and refund policies. Do not pay a provider or activate a workflow until its requirements and likely costs have been reviewed.

7. Third-party fees

Refunds cover only amounts paid to WellWise. Fees you pay to other companies for apps, software, subscriptions, phone numbers, messaging or AI services (such as AI calling or texting) are not refunded by WellWise; ask that provider under its own refund policy. Cancel any provider subscription you don't want directly with that provider.

7.1 Satisfaction guarantee. If you're not satisfied after your setup meeting, tell us within 7 days. We'll first schedule a free follow-up meeting to fix any issues. If you're still not satisfied after that meeting, we'll refund the amount you paid by card for the meeting. Kit credit used toward the meeting isn't refunded. Other companies' tools have their own fees, which we can't refund. To ask, email administrator@wellwiseai.com with your name and meeting date. We will send an approved refund to your original payment method within 10 business days of your request. Doesn't apply if you miss your meeting without rescheduling. It is in addition to your right to a full refund if you cancel any time before your meeting starts.

7.2 Upgrade credit. If you buy a Starter kit, Pro kit or AI Calling & Texting plan, you can get $50 off one $350 live video setup meeting, plus a credit equal to what you paid for that purchase (not counting tax or any refund). Use the link in your purchase email, with the same email address, within 30 days of your purchase. One credit per purchase, one meeting, one time. It can't be exchanged for cash, transferred, or combined with other codes or kit credit for the same purchase. A full refund or dispute of that purchase ends the credit; a partial refund lowers it by the refunded amount. If your meeting is later refunded under section 7.1, we refund only the amount you paid by card; the credit isn't refunded or restored. Purchases made with a 100%-off code don't earn a credit.